Here’s a gem from some people who are no stranger to making mistakes in public, the Wikipedia editors. What’s amazing, though, is how universal their advice is.

This article provides a succinct step-by-step process for dealing with something we all do and will likely do even more in the future, given the pervasive role of digital technology in our lives. Understanding how to deal with public missteps in a healthy way is a worthwhile investment.


So you've made a mistake and it's public...